Roadside emergency services look much different now than in the past. Just 30 years ago, smartphones were unheard of. GPS was an advanced technology that few could access, and making a call often meant finding a payphone. Nashwan Habib, who founded a tow company, says that technological changes have had a huge impact on roadside services.
"Smartphones are a blessing, especially when it comes to emergencies," Nashwan Habib notes. "In the past, it was difficult for people to get in touch with roadside service companies. And it was hard for tow truck drivers to find people in need."
Technology has made roadside emergency services much more convenient. Need your tire changed or a tow to the local mechanic's shop? If so, you can make a quick call on your smartphone, then the roadside service company can use GPS to pin down your exact location.
"As an emergency service provider, we want to get to your car and location as quickly as possible," Nashwan Habib notes. "By getting to you quickly, we can reduce the risk of you getting into an accident or otherwise being put in danger. GPS has really changed the game and allows us to find customers sooner rather than later."
Now, roadside companies can even use satellite technology to track down customers. With an eye in the sky, roadside emergency services can find customers even in hard to reach and navigate areas.
"Certainly, satellites have been a huge help," Nashwan Habib argues. "If you told me twenty years ago that I'd have satellites at my fingertips, I probably would have laughed, thinking it was a joke. Now it's a technology we can access day in and day out."
Nashwan Habib Discusses the Future of Emergency Roadside Service
As far as technologies have come in the last decade, Nashwan Habib believes that driving as an experience will continue to evolve. Nashwan Habib believes that as driving evolves, so too will roadside services.
"Right now, humans are still behind the wheel," Nashwan Habib points out, "Yet in the future, cars may drive themselves. If that day does come, it'll be important for cars to be able to request emergency roadside service as well."
Tesla, General Motors, Ford, and various other companies are working on self-driving cars. These cars could offer a lot of conveniences and may also reduce the number of car accidents per year. Six million or more car accidents occur each year in the United States alone. Many are caused by inattentive drivers who dose off or else get distracted texting. Self-driving cars, on the other hand, can stay focused on the road. Yet if a self-driving car breaks down, who calls for a tow? Nashwan Habib believes the cars themselves will call.
"The Internet-of-Things is quickly emerging," Nashwan Habib says. "More devices are connected to the web than ever before. I think that soon cars will be contacting me rather than human drivers. A person might be incapacitated due to an accident or there may not even be a person the in-car, but when an emergency does arise, the car will recognize it and take action."
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